A REAL PERSON, A LITTLE HELP
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about your home.
Questions before you apply, or help with an existing rental? Get in touch with our team.
Your questions, answered.
When does rent start?
Rent starts when your goods are delivered and available for use, including completion of agreed installation. Regular payments are in arrears. Any agreed initial payment is credited in full towards your hire costs; you are not charged rent before delivery.
Are there any additional fees?
There is no administration, delivery, agreed installation, collection, late-payment or default fee. Prices include applicable VAT. Ordinary fault support is included.
Can I return the goods early?
Yes. Contact us to arrange free collection. Rent stops on the agreed return date when you make the goods and accessories reasonably available. Accrued rent and any separately established lawful liability remain payable. Ending early does not make all future rent payable. See our return terms.
Do I own the goods after making all payments?
No. This is hire, not hire-purchase or rent-to-own. Payments do not transfer ownership or give you a right to buy. Any purchase offer is separate and we may accept or decline it.
Are the products brand new?
Goods are brand new unless a phone is expressly described as refurbished before you agree. We confirm its condition and any known material limitations in your individual agreement.
How often can I make payments?
Weekly, fortnightly, four-weekly or calendar-monthly payment options are available. Four-weekly means every 28 days, which is different from calendar-monthly. Your quote and agreement will confirm your payment schedule.
Can I apply if I receive benefits?
Yes, you can apply if you receive government benefits. Every application is assessed; receiving benefits does not guarantee approval.
Can new customers rent phones, laptops or consoles?
These categories are currently available to existing customers only. New customers can explore our appliance and smart TV range.
Where do you deliver?
We offer nationwide delivery. Contact our team to discuss your address and delivery arrangements.
How do I get help with my current rental?
Call 01642 937401 or use our contact page so the team can help.